Return, Exchange, Refund & Replacement Policy

1. E-commerce Products

No Return or Refund

We do not offer returns or refunds on products once they have been purchased and delivered.

Orders cannot be returned simply because the customer has changed their mind, ordered the wrong product, or no longer requires the product.

However, a replacement may be provided in the specific circumstances mentioned below.

Exchange / Replacement Eligibility

A replacement request will only be considered if:

• The product received is damaged
• The product received is defective
• The wrong product has been delivered

All replacement requests are subject to verification and approval by Maya Mehandi Art.

How to Request a Replacement

To raise a replacement request:

1. Record a clear and continuous unboxing video.
2. The video must begin before opening the package.
3. The complete package, shipping label, and product should be clearly visible in the recording.
4. Do not pause, cut, edit, or manipulate the video.
5. Send the unboxing video along with your order number and relevant order details within 48 hours of delivery.
6. Submit the request to our WhatsApp support team at +91-9116811339.

Important Conditions

• An unboxing video is mandatory for damage, defect, or wrong-product claims.
• Claims submitted without a valid unboxing video may not be accepted.
• Replacement requests submitted more than 48 hours after delivery will not be considered.
• The product must be unused and in its original condition.
• Original product packaging must be retained.
• The product, packaging, labels, and accessories should be available for verification.
• Maya Mehandi Art may request additional photographs, videos, or information before approving a replacement.
• A replacement is subject to product availability.

Approval & Replacement Dispatch

Once a replacement claim has been reviewed and approved, the replacement product will generally be dispatched within 7 business days.

Dispatch timelines may vary depending on product availability, courier services, holidays, or circumstances beyond our reasonable control.

If the same product is unavailable, we may contact the customer regarding an appropriate alternative or other available resolution.

2. Online Courses

No Refund Policy

All purchases of online courses are non-refundable and non-cancellable once payment has been successfully completed.

Once course access, videos, educational material, or other digital content has been provided, the purchase cannot be returned or refunded.

This includes cases where:

• The student changes their mind
• The student does not wish to continue
• The student does not have sufficient time to complete the course
• The student has purchased the wrong course
• The student has already started accessing the course
• The student does not complete the course

Course Access

Course access is intended only for the student who purchased the course.

Students must not:

• Share login credentials
• Share course videos
• Record or redistribute course content
• Copy or resell course material
• Provide course access to another person

Unauthorized sharing or distribution may result in suspension or termination of course access without refund, subject to applicable law.

Course Content

Course content, videos, designs, PDFs, photographs, teaching material, and other educational resources are provided for learning purposes.

Course structure, content, trainers, schedules, or access arrangements may be updated from time to time.

3. Artist / Mehandi Service Bookings

Advance / Token Payment

For bridal, groom, wedding, event, home mehandi, and other artist bookings, an advance/token payment is required to reserve the booking date and time.

The booking will only be considered confirmed after the required advance payment has been received and the booking has been confirmed by Maya Mehandi Art.

No Refund on Advance / Token Amount

The advance/token amount paid to reserve an artist booking is non-refundable.

This applies if the customer:

• Cancels the booking
• Changes their mind
• Changes the event date
• No longer requires the service
• Chooses another artist
• Reduces the number of people requiring service
• Is unable to attend or provide access at the agreed location

The advance payment is made to reserve the artist’s availability for the agreed date and time and is therefore not refundable.

Date Changes / Rescheduling

Requests to change the booking date may be considered depending on artist availability.

A date change is not guaranteed and may require a new booking or additional payment depending on the circumstances.

If the requested new date is unavailable, the original advance/token payment will remain non-refundable.

Remaining Payment

Any remaining balance for the service must be paid according to the payment terms communicated at the time of booking.

The artist may require the balance to be paid before or upon completion of the service, depending on the booking terms.

Customer Cancellation

If the customer cancels a confirmed booking, the advance/token payment will not be refunded.

For large wedding or event bookings, additional cancellation terms may be communicated separately before confirmation.

Artist-Side Cancellation

In the unlikely event that Maya Mehandi Art is unable to provide the confirmed service due to circumstances within our control, we will make reasonable efforts to arrange an alternative artist or suitable solution.

Where no suitable alternative can be provided, the applicable amount paid for the affected service may be refunded, subject to the circumstances and applicable law.

4. No Cash Refund for Service Differences

Mehandi is a handmade artistic service. Final designs may vary slightly from reference images due to hand size, placement, design interpretation, application time, and other practical factors.

Minor artistic variations do not automatically qualify for a refund.

Any service-related concern should be communicated to Maya Mehandi Art as soon as reasonably possible so that it can be reviewed.

5. How to Contact Us

For product replacement requests, course-related queries, or booking-related concerns, contact us:

For product replacement claims, please include:

• Order number
• Customer name
• Registered mobile number
• Clear unboxing video
• Photographs/videos of the issue, if requested

6. Policy Changes

Maya Mehandi Art reserves the right to update this Return, Exchange, Refund & Replacement Policy from time to time.

Any updated policy will be published on this page with a revised “Last Updated” date.